I use the Thanet Gateway/Margate Library every day and know as well as anyone about how its changed since it was rejigged.
There is a serious lack of privacy for those with personal matters to deal with. Anyone can overhear the conversations of people talking about Council Tax or Housing Benefit and the person being served must feel awkward talking about their problems in full view divulging very sensitive information about themselves. The waiting space is again in public view just round the corner from the front door leading to some surely feeling as if theyve done something wrong, left to wait in public judgement like some petty criminal. This is wholly unfair.
The whole point of the reshuffle was so make it easier for those with problems with the Council to be served, but to my mind it has only served to cram it in a Library which has since become more noisy (uncontrollable children not being watched properly) and used more like a Jobcentre.
I strongly urge the Council to review this set up and if necessary close the building to re-organise it to ensure more privacy for those with Council matters. I say this having initially backed the idea of these changes as long as it worked. However this has not happened.